Return & Refund Policy

To help you enjoy shopping at Continental Diamond eShop, we have a Return & Refund Policy. This Return Policy is applicable to Continental Diamond eShop Online Purchase Orders ONLY and not for purchases at the physical store. If you do not like the products that you order, we are pleased to offer 7 days return or refund policy for items in their “Good Condition”.

We gladly accept returns for any Continental Diamond ONLINE purchased product(s) within 7 days of the date of receipt for Hong Kong Customer. Orders must be in “Good Condition”. Once we have received your return, your return will then be examined by our Quality Assurance team. Once inspection is complete, our customer service representative will either process your refund for returns, or assist you to place your replacement order for exchanges.

“Good Condition” means that the merchandise is:

• Still in its original packaging with all certificates, warranties, authenticity cards, original invoice and gift intact;
• unworn, unused, unaltered and in the condition originally purchased; and
• not damaged in any way.

The decision as to whether the merchandise is in 'Original Purchase Condition' shall be determined solely by Continental Diamond and its decision shall be final.

Please note that some items cannot be returned due to their product nature. These ‘Excluded Items’ include:

• All the products purchased and checked at Continental Diamond physical store.
• All engraved products and Made-to-Order products cannot be returned or refunded.
• Merchandise invoiced as ‘non-refundable, non-exchangeable’.

Exchange

This Exchange Policy is applicable to Continental Diamond eShop Online Purchase Orders ONLY and not for purchases at any physical store. We offer exchange service if the items in following conditions. (*Except Non-refundable & Non-exchangeable items)

• Products must be in “Good Condition” with no damaged in any way.
• To exchange a product, the product must be available to purchase on Continental Diamond eShop and its price must be higher or equal to the original order amount.
• The customer will have to pay the difference in price if she/he selects a product of a higher price.
• If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Continental Diamond shall be dealt with in accordance with the terms and conditions of the relevant companies.

Returns Procedures

Please contact our customer services team by emailing cs@contidiamond.com to make the arrangements.

Refund

Upon receiving and checking the returned product in good condition, the price of the order would be refunded to your credit/debit card or account used for the purchase within 4-6 weeks.

Please pay attention to the following Refund Policy:

• For refunds of Hong Kong orders, 5% of order amount would be charged as a handling charge.
• If the order comes with free premiums or gifts, they must also be returned. If they were not completely returned, 10% of order amount or the value of the premium or gift may be charged for Hong Kong (whichever higher).
• Non-refundable items: Please note that special handling fees and taxes or duties paid or payable if applicable by you at the time of purchase are non-refundable.
• Return requests made outside of the 7 days policy.